bumi77 Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how bumi77 ("we," "us," or "our") collects, uses, discloses, and protects personal information from users ("you" or "your") of our online gaming platform accessible at https://bumi77.cam and any associated mobile-optimized versions. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with Indonesian data protection standards and international best practices.

By creating an account, accessing our website, or using any of our services—including casino games, live dealer experiences, sports betting, and togel (traditional Indonesian lottery markets)—you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Privacy Policy. If you do not agree with our data handling practices, please do not use bumi77 services.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines, which together constitute the complete agreement governing your use of bumi77 services.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a bumi77 account, we collect personal information that you provide voluntarily, including:

• Identity Information: Full legal name, date of birth, gender, and national identification number (KTP)
• Contact Information: Email address, mobile phone number, and residential address (street address, city, postal code)
• Account Credentials: Username, password (stored in encrypted format), and security questions
• Financial Information: Bank account details (account number, bank name such as BCA, BRI, BNI, Mandiri), e-wallet information (OVO, DANA, GoPay account identifiers), and transaction history
• Verification Documents: Government-issued identification documents (KTP photos), proof of address documents, and selfie photographs for identity verification (KYC compliance)
• Communications: Any correspondence you send to our customer support team via email, live chat, or WhatsApp, including the content of messages and attachments

2.2 Information We Collect Automatically

When you access or use bumi77 services, we automatically collect certain technical and usage information through cookies, server logs, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Log Data: IP address, date and time of access, pages viewed, time spent on pages, referring website addresses, and clickstream data
• Gaming Activity: Games played, bet amounts, win/loss records, bonus usage, deposit and withdrawal transactions, and session duration
• Location Data: General geographic location derived from your IP address to ensure compliance with jurisdictional restrictions
• Cookie Data: Information stored by cookies and similar technologies to remember your preferences, authenticate your session, and analyze platform usage patterns

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (banks and e-wallet providers), identity verification services, fraud detection agencies, and public databases used to verify your identity and prevent fraudulent activity.

3. How We Use Your Information

bumi77 processes your personal information for the following legitimate purposes:

• Account Management: Creating and maintaining your user account, authenticating your identity, and providing secure access to our platform
• Service Delivery: Processing deposits and withdrawals, facilitating gameplay across casino, sports betting, and togel markets, crediting winnings, and managing bonus offers
• Verification and Compliance: Conducting Know Your Customer (KYC) verification, preventing underage gambling (enforcing 21+ age requirement), detecting fraud, and complying with anti-money laundering regulations
• Customer Support: Responding to your inquiries, resolving technical issues, and providing 24/7 assistance in English and Indonesian languages
• Platform Improvement: Analyzing usage patterns, identifying technical problems, optimizing game performance, and developing new features
• Marketing Communications: Sending promotional emails, bonus announcements, and loyalty program updates (only with your explicit consent, which you may withdraw at any time)
• Responsible Gaming: Monitoring gaming behavior to identify potential problem gambling patterns, enforcing deposit and loss limits you have set, and facilitating self-exclusion requests
• Legal Obligations: Complying with Indonesian laws, responding to legal requests from authorities, and protecting our legal rights

4. How We Share Your Information

bumi77 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality agreements:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Game Providers: Third-party software suppliers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe) who power our casino games and require transaction data for game integrity and RNG certification
• Verification Services: Identity verification and fraud detection agencies that assist with KYC compliance and account security
• Technology Partners: Cloud hosting providers, content delivery networks (CDNs), and IT infrastructure partners who support our platform operations
• Legal and Regulatory Authorities: Indonesian government agencies, law enforcement, courts, or regulators when required by law or legal process
• Professional Advisors: Legal counsel, accountants, auditors, and other professional advisors who assist with compliance and business operations

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information and may only use it for the specific purposes for which it was disclosed.

5. Data Security Measures

The security of your personal information is a top priority for bumi77. We implement comprehensive technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols (256-bit encryption), the same security technology used by major financial institutions
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical access controls, surveillance systems, and environmental protections
• Access Controls: We employ role-based access controls, ensuring that only authorized personnel with legitimate business needs can access personal information
• Password Protection: User passwords are hashed using advanced cryptographic algorithms and are never stored in plain text
• Regular Security Audits: Our systems undergo periodic security assessments, penetration testing, and vulnerability scans conducted by independent cybersecurity experts
• Employee Training: All bumi77 staff members receive training on data protection principles and are bound by confidentiality agreements
• Incident Response: We maintain a security incident response plan to quickly detect, contain, and remediate any data breaches

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We encourage you to protect your account by using a strong, unique password, enabling two-factor authentication if available, and never sharing your login credentials with others.

6. Data Retention

bumi77 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with bumi77
• Inactive Accounts: If you do not log in for 12 consecutive months, your account will be classified as inactive. Personal information will be retained for an additional 3 years to comply with financial record-keeping regulations
• Closed Accounts: When you close your account, we retain certain records (transaction history, identity verification documents) for 5 years as required by anti-money laundering and tax regulations
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

7. Your Privacy Rights

Under Indonesian data protection law, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you by contacting our customer support team
• Right to Rectification: If your personal information is inaccurate or incomplete, you may request that we update or correct it through your account settings or by contacting support
• Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records for compliance purposes
• Right to Restriction: You may request that we restrict processing of your personal information in certain circumstances
• Right to Object: You may object to processing of your personal information for direct marketing purposes at any time by clicking the "unsubscribe" link in promotional emails
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time (though this will not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that we may require verification of your identity before processing certain requests.

8. Cookies and Tracking Technologies

bumi77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, authenticate your session, and analyze how you use our services.

We use the following types of cookies:

• Essential Cookies: Necessary for basic platform functionality, such as maintaining your login session and remembering your language preference
• Performance Cookies: Collect anonymous information about how visitors use our website, helping us improve performance and user experience
• Functional Cookies: Remember your choices (such as username and preferred currency) to provide enhanced, personalized features
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns (only with your consent)

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from using certain features of bumi77 services.

9. Children's Privacy

bumi77 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our age verification procedures are designed to prevent underage registration.

If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. If you believe that we may have collected information from an underage individual, please contact us immediately at [email protected].

10. International Data Transfers

bumi77 primarily operates within Indonesia and stores data on servers located within the region. However, some of our third-party service providers (such as game developers and technology partners) may be located in other countries. When personal information is transferred internationally, we ensure that appropriate safeguards are in place, including:

• Contractual clauses requiring the recipient to protect data in accordance with international standards
• Transfer to countries with adequate data protection laws recognized as providing sufficient protection
• Use of certified service providers who adhere to internationally recognized security frameworks

11. Changes to This Privacy Policy

bumi77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. Any changes will be effective immediately upon posting the revised policy on our website with an updated "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of bumi77 services following any changes constitutes your acceptance of the revised Privacy Policy. If we make material changes that significantly affect your rights, we will provide prominent notice through email or a notification on our platform.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Team:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: Available during business hours (WIB)

We are committed to addressing your privacy concerns promptly and transparently. Our dedicated support team is available to assist Indonesian players with any questions about how their personal information is collected, used, or protected on the bumi77 platform.